Fix slow pages

Causes and fixes

• A weak or busy internet connection. Open another website to compare. On mobile data, move to better signal or Wi-Fi, then reload.
• A long period on a report or the dashboard. A full year has much more to add up than a month. Choose Month or Quarter on the dashboard, and a shorter date range or one branch on reports.
• A very long list. Use the search box and the filters, such as the status on the Sales list, rather than scrolling through everything.
• Many tabs or an older device. Close tabs you are not using, and keep your browser up to date. Browser extensions that read every page can also slow the app down; try a private window.
• Large uploads. Each file can be up to 10 MB, and a large file takes longer on a slow connection. Uploads also stop when your organisation’s storage is full; the Files page shows how much is used.
• A service problem. If every page is slow, open the service status page, which checks the app, the database and background work live.
• Maintenance. A banner in the app announces planned maintenance with its start and end time in IST. Pages may be slow or unavailable during it.

Moving around faster

Press Ctrl K (or click Go to… at the top) and type the name of a screen to jump straight to it. Press / to search for a customer, document or payment directly, and pin the screens you use most under Favourites in the menu (how). Every list refreshes each time you open it, so what you see is always current.

When to contact support

If pages stay slow after these checks, call or WhatsApp +91 91525 20552, or write to support@easedesk.com. Tell support which page is slow, the time, your organisation and whether other people in your team see the same.