When something is wrong

Signing in, blank or slow pages.

• Fix problems logging in If EaseDesk says Email or password is incorrect, click Forgot password?, enter your email, and set a new password with the 6-digit code EaseDesk emails you. You can also log in with an emailed code instead. For two-step codes, Google or a missing organisation, see the fixes below.
• Fix a blank screen after logging in A blank or half-drawn screen after you log in is usually an old copy of EaseDesk kept by your browser, or a browser extension blocking it. Reload the page with Ctrl+Shift+R, try a private window, and check the service status page. If it continues, contact EaseDesk support.
• Fix slow pages Slow pages usually come from a weak internet connection, a report run over a long period, or too many browser tabs. Check your connection, narrow the period or search the list, and reload. If every page is slow for everyone, check the status page and contact EaseDesk support.