Refund Policy

Easedesk is a software-as-a-service ("SaaS") product. Because access to the platform is provided immediately upon subscription, and because we incur costs to maintain infrastructure, data, and support for your account from the moment it is activated, our general policy is no refunds for partially used subscription periods.

We strongly encourage you to take advantage of our free 90-day trial — which requires no credit card — before committing to a paid subscription. The trial period is designed to give you sufficient time to evaluate whether Easedesk meets your business needs.

New accounts are eligible for a free 90-day trial of Easedesk. During the trial:

• No credit card or payment is required to activate the trial
• You will not be charged at the end of the trial — billing only begins when you explicitly choose to subscribe to a paid plan
• Each company (identified by its registered email domain or GSTIN) is entitled to one free trial only
• Creating multiple accounts to circumvent the trial limit is a violation of our Terms of Service

Monthly subscriptions are billed in advance for a one-month period. No refunds are provided for monthly subscriptions for any reason, including partial use of the month.

If you cancel a monthly subscription, your access continues until the end of the current billing month. You will not be charged in the following month. No refund is issued for the remaining days of the cancelled month.

Annual subscriptions are billed in advance for a 12-month period at a discounted rate.

7-day consideration window: For annual subscriptions only, you may request a full refund within 7 days of the annual billing date, provided that the account has not been used to process more than 10 transactions or generate more than 5 invoices/records. This window exists to cover situations where a subscriber is billed for a renewal and finds they no longer need the service.

After 7 days: No refund is available for the remaining months of an annual subscription regardless of circumstances, except as listed under eligible circumstances in Section 6.

If you cancel an annual subscription after the 7-day window, access continues until the end of the 12-month period. No pro-rata refund is issued for unused months.

Cancellation and refund are separate processes. Cancellation stops future billing; it does not automatically trigger a refund.

To cancel your subscription: go to Settings → Billing → Cancel Subscription in your Easedesk dashboard, or email [email protected] from your registered email address with your company name and the reason for cancellation.

Cancellations are effective at the end of the current billing period. You will receive written confirmation of your cancellation. Please retain this confirmation — if you do not receive it within 24 hours, contact us to ensure your cancellation was processed.

Data after cancellation: After cancellation, your data remains accessible for 30 days to allow export. After 30 days, your data is permanently deleted as described in our Privacy Policy. We are not responsible for data loss after the 30-day export window.

Refunds or service credits may be considered (but are not guaranteed) only in the following circumstances, at the sole discretion of Big Market 360 Private Limited:

Service credits (applied to your next invoice) are our preferred remedy for service-related issues. Cash refunds are issued only for billing errors and duplicate charges, processed to the original payment method within 7–10 business days.

The following are explicitly not eligible for refunds:

If you have a billing concern, please contact [email protected] first. We will make every reasonable effort to resolve your concern promptly.

If you initiate a chargeback with your bank or payment provider without first contacting us and allowing us 7 business days to resolve the issue, we reserve the right to: (a) immediately suspend your account; (b) permanently terminate your account upon confirmation of the chargeback; (c) recover any disputed amounts plus any associated bank and processing fees; and (d) pursue any available legal remedies.

Chargebacks that are determined to be fraudulent or without basis will be contested with full supporting documentation.

To submit a refund request for an eligible circumstance:

• Email [email protected] from your registered account email address
• Subject line: "Refund Request — [Your Company Name]"
• Include: your company name, the invoice number(s) in question, the amount, the reason for the request, and any supporting evidence
• Submit within 30 days of the charge

We will acknowledge your request within 2 business days and provide a final decision within 7 business days. Approved refunds are processed to the original payment method and may take 7–10 business days to appear, depending on your bank.

Upgrades: When you upgrade to a higher plan mid-cycle, the difference is charged on a pro-rated basis for the remainder of your billing period. No refund is issued for the lower-tier fees already paid.

Downgrades: Downgrading to a lower plan takes effect at the next billing cycle. No refund or credit is issued for the difference in the current billing period.

Billing support: [email protected]

General support: [email protected]

Company: Big Market 360 Private Limited, F211, B-wing, Express Zone Commercial Hub, Goregaon East, Mumbai – 400063, Maharashtra, India

This Refund Policy is governed by the laws of India. Any disputes shall be subject to the dispute resolution mechanism described in our Terms of Service.