Refund and cancellation policy

Free trial first

Every new business can use EaseDesk free for 14 days, with up to 5 users, before paying anything. Please use the trial to decide whether EaseDesk suits your business.

No refunds

Subscriptions are billed yearly in advance and are not refundable, in full or in part. This applies to the yearly fee, to users added during the year, and to users removed before the renewal date.

Cancellation

You can choose not to renew at any time. Your business keeps full use until the end of the paid year and for 7 days after it. It then becomes read-only: you can still see and export all your data. Full use returns as soon as you renew.

Payments made in error

If you paid twice for the same invoice, or paid more than the invoice amount and do not want the difference kept as credit for your next invoice, write to support@easedesk.com with the payment reference. Once checked, the extra amount is returned to the original payment method.