Legal
Last updated: April 26, 2026
This Cookie Policy is published by Big Market 360 Private Limited, the owner and operator of Easedesk ERP. It explains what cookies we use, why we use them, and how you can control them.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use a web application. They allow the site to recognise your device on subsequent visits and remember your preferences and actions.
Cookies are widely used to make websites and web applications work efficiently. Some cookies are essential for the site to function at all; others are used to improve the user experience or to gather analytics.
Essential cookies are strictly necessary for the Easedesk platform to function. Without them, core features — including logging in, maintaining your session, and protecting against security attacks — would not work. These cookies cannot be disabled without breaking the platform.
Functional cookies remember choices you have made (such as sidebar state, display settings, or preferred date format) to personalise your experience. Disabling these cookies will not break the platform but may cause your preferences to reset each time you visit.
Analytics cookies collect aggregated, anonymised information about how our platform is used — for example, which features are used most frequently and where users encounter errors. We use this data solely to improve the product. No personally identifiable information is collected through analytics cookies.
We do not use advertising cookies, behavioural tracking cookies, or third-party retargeting cookies. We do not share cookie data with advertisers or social media platforms.
| Name | Type | Duration | Purpose |
|---|---|---|---|
| easedesk_session | Essential | Session | Maintains your authenticated session after login. Required to use the platform. |
| easedesk_admin_session | Essential | Session | Maintains the super-admin portal session. |
| __cf_bm | Essential | 30 minutes | Cloudflare bot management and DDoS protection. Set by our CDN provider. |
| _cfuvid | Essential | Session | Cloudflare rate limiting per user. Protects against abuse. |
| csrf_token | Essential | Session | Cross-site request forgery protection. Prevents unauthorised form submissions. |
| ed_pref | Functional | 1 year | Stores your UI preferences such as sidebar state, display density, and table column settings. |
| ed_locale | Functional | 1 year | Remembers your selected language or regional format preferences. |
| _ed_analytics | Analytics | 90 days | Aggregated, anonymised usage analytics. No personal data is stored. Helps us improve the platform. |
Some cookies are set by third-party services that appear on our pages. We use Cloudflare as our infrastructure and CDN provider; Cloudflare sets certain security cookies (listed above) as part of DDoS protection and bot management. Cloudflare's cookie usage is governed by Cloudflare's Privacy Policy.
We do not embed third-party advertising scripts, social media widgets, or tracking pixels from Facebook, Google Ads, LinkedIn, or similar platforms on our application pages.
You can control and manage cookies through your browser settings. Most modern browsers allow you to:
Refer to your browser's help documentation for instructions:
Important: Blocking or deleting essential cookies (especially the session and CSRF cookies) will prevent you from logging into Easedesk and using the platform. Functional and analytics cookies can be disabled without losing core functionality.
By using the Easedesk platform, you consent to the use of essential cookies as they are strictly necessary to provide the service you have requested. For functional and analytics cookies, we rely on your consent — you may withdraw this at any time by adjusting your browser settings as described above.
Our platform does not currently display a cookie consent banner for logged-in users as the cookies we set are either essential or non-personal analytics cookies. If we add new cookie categories in the future, we will update this policy and seek appropriate consent.
We may update this Cookie Policy when we add new platform features, change our analytics tools, or update our infrastructure providers. Changes will be reflected with an updated "Last updated" date at the top of this page. Continued use of the Services after any change constitutes your acceptance of the updated policy.
For questions about our use of cookies or this policy:
Email: [email protected]
Company: Big Market 360 Private Limited, F211, B-wing, Express Zone Commercial Hub, Goregaon East, Mumbai – 400063, Maharashtra, India
See also our full Privacy Policy and Terms of Service.
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