Sub-processors
To run EaseDesk for you, Big Market 360 Private Limited uses the services below. Each one handles only what it needs for its job, and is bound by contract to keep it safe. Before a new service that handles your data is added, this page is updated and Owners are told.
| Service | What for | Your data it handles |
|---|---|---|
|
Hostinger International Limited
India (Mumbai)
|
The servers that run EaseDesk and its database. | All the business data you keep in EaseDesk. |
| Cloudflare, Inc. (network, R2 storage and Turnstile) | Carrying traffic to EaseDesk and shielding it from attacks, counting visits without cookies, storing files and the encrypted nightly backups, and the security check on signup. | Requests to and from your browser in transit, files you upload, PDFs EaseDesk makes, and encrypted backups. |
|
Amazon Web Services, Inc. (Amazon SES)
Australia (Sydney)
|
Sending email from EaseDesk: sign-in codes, invoices you email, reminders and notices. | Recipient addresses and the contents of those emails. |
| Google (Firebase, Google sign-in and Google Analytics) | Checking mobile numbers with an SMS code, app notifications, signing in with Google, and counting visits to the public website (not the app). | Mobile numbers, device notification tokens, your Google account email, and for website visitors the pages read, rough location and device. |
|
OpenRouter, Inc., and the AI model provider it sends each request to
United States
|
The AI features: Ask EaseDesk, bots, reading bills, the website chat, and sorting and answering email sent to EaseDesk. Used only when someone uses one of them; not used to train AI models. | The question or file given to the AI, and the records it needs to answer. |
|
TypeSafe, through OpenRouter
United States
|
Suggestions on your screens (who a bank line is from, which item a bill line is, how hot a lead is, and the like), made by its decisions model JEV. Used only while suggestions are on, which an Owner or Admin can switch off in settings; it keeps nothing it is sent and does not train on it. | The record a suggestion is about (a bank line, a bill line, a message) and the short list of options EaseDesk found for it. |
| Plivo Inc. | Our phone number. When you call EaseDesk, your call passes through Plivo. | Your phone number, the time and length of the call, and the sound of the call while it lasts. |
| Google (Gemini) | The AI that answers when you call EaseDesk. | The sound and words of the call. Google may keep them and use them to improve its products, and its reviewers may read them. |
| Meta Platforms (WhatsApp Business) | Carrying messages when you write to EaseDesk on WhatsApp. | Your WhatsApp number and what you write. Used only if you message EaseDesk there. |
|
Razorpay Software Private Limited
India
|
Online payments: your EaseDesk plan, and your customers paying your invoices when you connect your own Razorpay account. | Payer name, email, mobile number and the amount. |
EaseDesk does not send your invoices to the Government of India's systems. For e-invoices and e-way bills, it prepares the files, and you upload them on the government portals with your own login.
Questions about how your data is handled: write to hello@easedesk.com.