Legal
Last updated: April 26, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Big Market 360 Private Limited ("Company", "we", "us", "our"), the owner and operator of Easedesk ERP software. Please read them carefully before using our Services.
Table of Contents
Company: Big Market 360 Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at F211, B-wing, Express Zone Commercial Hub, Goregaon East, Mumbai – 400063, Maharashtra, India ("Easedesk", "we", "us").
Customer: The individual, company, partnership, LLP, trust, or other legal entity ("you") that creates an account, accesses, or uses any portion of the Easedesk Services.
By clicking "I Agree", completing our registration process, or accessing or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and all documents incorporated herein by reference, including our Privacy Policy, Refund Policy, and Cookie Policy.
If you are agreeing on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind that entity. If you do not have such authority, or if you do not agree to these Terms, you must not access or use the Services.
Eligibility: You must be at least 18 years of age and legally capable of entering into binding contracts under applicable Indian law to use the Services.
Easedesk is a cloud-based, multi-company Enterprise Resource Planning ("ERP") software-as-a-service ("SaaS") platform operated by Big Market 360 Private Limited. The Services include modules for human resources, payroll, CRM, sales, inventory, supply chain, manufacturing, finance, GST compliance, fleet management, helpdesk, project management, and other features made available to you under your subscription plan ("Services").
Changes to Services: We reserve the right, at our sole discretion, to add, modify, discontinue, or remove any feature, module, or functionality of the Services at any time. For material changes that adversely affect your core use of the Services, we will provide at least 30 days' prior written notice. We may make changes without notice for security, legal compliance, or emergency purposes.
No obligations beyond subscription: Our obligations to you are limited to providing the Services as described in your selected subscription plan. We make no commitment to develop custom features or integrations unless separately agreed in a written addendum signed by an authorised officer of Big Market 360 Private Limited.
Beta features: Features marked as "Beta", "Preview", or "Early Access" are provided as-is without any warranty or SLA commitment and may be changed or removed without notice.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business operations during the subscription term.
Restrictions: You may not: (a) copy, modify, adapt, translate, or create derivative works of the Services or any part thereof; (b) reverse engineer, disassemble, decompile, or otherwise attempt to extract the source code of the Services; (c) sublicense, sell, resell, transfer, assign, or otherwise commercially exploit or make the Services available to any third party except as expressly permitted herein; (d) remove, obscure, or alter any proprietary notices, labels, or marks on or in the Services; or (e) use the Services to build a competing product or service.
All rights not expressly granted herein are reserved by Big Market 360 Private Limited.
Account creation: You must provide accurate, complete, and current information during registration, including your legal name, registered business name, GSTIN (if applicable), authorised contact, and a valid email address. You agree to update this information promptly if it changes.
Credentials security: You are solely responsible for maintaining the confidentiality and security of your account credentials. You must not share login credentials across multiple employees; each user must have their own unique login. You agree to notify us immediately at [email protected] upon discovering any unauthorised access to or use of your account.
Account administrator: The person who creates the account is the "Account Administrator" and is responsible for all activities that occur within that account, including those of any sub-users added. You are responsible for ensuring all users within your account comply with these Terms.
Accurate data: You are responsible for the accuracy, quality, and legality of all data you input into the Services ("Customer Data"), and for obtaining any required consents from employees or third parties whose data you process using the Services.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to:
We reserve the right to investigate any suspected violation of this section and to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated these provisions. We may cooperate with law enforcement authorities in investigating any suspected criminal or civil violation.
Ownership: As between you and us, you retain full ownership of all Customer Data you input into the Services. We do not claim any intellectual property rights over your Customer Data.
License to process: You grant Big Market 360 Private Limited a worldwide, royalty-free, limited license to access, use, reproduce, and process Customer Data solely to the extent necessary to provide and improve the Services, comply with legal obligations, and enforce these Terms.
Your responsibilities: You represent and warrant that you have all rights, consents, and permissions necessary to upload Customer Data to the Services and to grant us the license above. You are solely responsible for ensuring that processing Customer Data through the Services complies with all applicable laws, including the DPDP Act 2023 and any applicable employment or labour laws.
Data upon termination: Upon termination or expiry of your subscription, you may export your Customer Data within 30 days using our built-in export tools. After 30 days, we will securely delete or anonymise your Customer Data, except where retention is required by Indian law (including but not limited to GST records, financial records, and employment records, which must be retained for the periods prescribed by applicable law).
Aggregate data: We may use aggregated, de-identified, anonymised data derived from your use of the Services for benchmarking, product improvement, and statistical analysis. Such aggregated data will not identify you or your business.
Our IP: The Services, including all software, algorithms, databases, interfaces, documentation, templates, workflows, AI models, reports, and all related intellectual property rights, are and shall remain the exclusive property of Big Market 360 Private Limited or its licensors. These Terms do not grant you any right, title, or interest in our intellectual property except the limited license expressly set out in Section 3.
Trademarks: "Easedesk", "Big Market 360", and all associated logos, product names, and service names are trademarks of Big Market 360 Private Limited. You may not use these marks without our prior written consent.
Feedback: If you provide us with suggestions, ideas, feature requests, or other feedback ("Feedback"), you hereby assign to Big Market 360 Private Limited all rights in that Feedback and agree that we may use it without restriction or compensation to you. We are not obligated to act on any Feedback.
Copyright: All content created by us within the Services — including text, graphics, user interface designs, icons, and code — is protected under the Copyright Act 1957 of India and applicable international copyright treaties.
Subscription fees: You agree to pay the subscription fees for your selected plan as displayed on our pricing page or as stated in a written order form. All prices are in Indian Rupees (INR) and are exclusive of Goods and Services Tax (GST) unless explicitly stated otherwise. Applicable GST at the prevailing rate will be added to all invoices.
Billing cycle: Subscriptions are billed monthly or annually, in advance, depending on your selected billing cycle. Your first charge occurs at the time of subscription activation.
Auto-renewal: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE AT THE THEN-CURRENT RATE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. We will send a renewal reminder to your registered email address at least 7 days before renewal. It is your responsibility to ensure your payment details are current.
Price changes: We may change subscription prices at any time. For existing subscribers, price changes take effect at the next renewal. We will notify you of any price increase at least 30 days before it takes effect.
Payment failure: If payment fails, we will retry up to 3 times within 7 days. If payment remains unsuccessful after 7 days, your account may be suspended. Access will be restored upon successful payment. Accounts suspended for more than 30 days due to non-payment may be permanently deleted.
Taxes: You are responsible for all taxes, levies, or duties imposed on the Services in your jurisdiction, excluding taxes on our net income. If we are required to collect any tax from you, it will be itemised on your invoice.
Disputed charges: If you believe you have been billed incorrectly, you must notify us at [email protected] within 30 days of the invoice date. Failure to notify us within this period constitutes a waiver of your right to dispute that charge.
Term: Your subscription begins on the date of activation and continues for the billing cycle selected (monthly or annual), automatically renewing as described in Section 8 unless cancelled.
Free trial: If we offer a free trial period, you must not register multiple accounts to extend the trial period. We reserve the right to terminate trial accounts that abuse this policy. Billing begins automatically at the end of the trial period unless you cancel before it ends.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing cycle; you will retain access until that date. Cancellation does not entitle you to a refund for any pre-paid subscription period. Please refer to our Refund Policy for details.
Downgrade: Downgrading to a lower plan may result in the loss of features, data, or users associated with the higher plan. We are not responsible for any such loss resulting from a downgrade you initiate.
Suspension by us: We may suspend your access to the Services immediately and without notice if: (a) we have reason to believe you have violated these Terms; (b) your account is involved in fraudulent, illegal, or abusive activity; (c) you have failed to pay fees due; (d) continuation of service would expose us to legal liability or reputational harm; or (e) we are required to do so by applicable law or a court order.
Termination by us: We may terminate your account with 30 days' written notice for any reason, or immediately in the event of: (a) material breach of these Terms that remains uncured for 7 days after notice; (b) repeated or wilful violation of our acceptable use policy; (c) non-payment after the grace period; or (d) insolvency, liquidation, or dissolution of your company.
Termination by you: You may terminate these Terms at any time by cancelling your subscription and ceasing use of the Services.
Effect of termination: Upon termination of your subscription for any reason: (a) all licenses granted to you under these Terms immediately cease; (b) you must stop all use of the Services; (c) any outstanding fees become immediately due and payable; and (d) the data export and deletion provisions of Section 6 apply. Provisions of these Terms that by their nature should survive termination will survive.
Our confidentiality obligations: We will treat your Customer Data and non-public business information as confidential and will not disclose it to third parties except as necessary to provide the Services, as permitted under our Privacy Policy, or as required by law.
Your confidentiality obligations: You agree to keep confidential any non-public information about the Services, our technology, pricing, roadmap, or business that we disclose to you, and not to disclose such information to any third party without our prior written consent.
Exclusions: Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was already known to the receiving party without any confidentiality obligation; (c) is independently developed by the receiving party; or (d) is required to be disclosed by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
BIG MARKET 360 PRIVATE LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT; (B) ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR FULLY SECURE; (C) ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF INFORMATION OBTAINED THROUGH THE SERVICES; AND (D) ANY WARRANTY THAT DEFECTS IN THE SERVICES WILL BE CORRECTED.
GST and statutory compliance: While Easedesk is designed to assist with GST filings, payroll calculations, and other statutory compliance, it is your sole responsibility to verify the accuracy of all filings and payments submitted to government authorities. We do not guarantee that the Services comply with every applicable regulation at all times, and you should independently verify all statutory compliance obligations. Big Market 360 Private Limited shall not be liable for any penalties, interest, or other consequences arising from late, incorrect, or non-compliant filings.
Third-party services: The Services may integrate with or link to third-party services, APIs, or government portals (including GSTN, IRP, EPFO). We do not warrant the availability, accuracy, or reliability of such third-party services and are not responsible for their downtime or changes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The limitations in this Section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. To the extent that applicable law does not permit the limitations above, our liability shall be limited to the greatest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Big Market 360 Private Limited and its directors, officers, employees, shareholders, agents, and licensors from and against any and all claims, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with us in connection with any such defence. You may not settle any claim without our prior written consent if the settlement imposes any obligation or liability on us.
Big Market 360 Private Limited shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, floods, earthquakes, cyclones, pandemics, epidemics, government actions, wars, riots, civil disturbances, terrorism, blockades, embargoes, labour disputes or strikes not involving our employees, failures of the internet or third-party telecommunications infrastructure, or failures of third-party government portals (including GSTN, EPFO, MCA).
In the event of a force majeure event, we will notify you as soon as reasonably practicable and will use commercially reasonable efforts to resume performance. If the force majeure event continues for more than 60 consecutive days, either party may terminate the affected subscription on written notice, and we will provide a pro-rata refund of pre-paid fees for the unused period.
We reserve the right to modify these Terms at any time at our sole discretion. For material changes, we will provide at least 30 days' prior notice via email to your registered address and/or a prominent notice on our platform. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the revised Terms.
If you do not agree to a material modification, your sole remedy is to discontinue use of the Services and cancel your subscription before the effective date of the modification. If you cancel for this reason, we will provide a pro-rata refund of any pre-paid unused subscription fees.
These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws provisions. The courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and each party irrevocably submits to such jurisdiction.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Informal resolution: Before initiating any formal legal proceeding, both parties agree to first attempt to resolve any dispute informally by contacting [email protected] and engaging in good-faith negotiations for a period of 30 days from the date of written notice of the dispute.
Arbitration: If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms, including their validity, breach, or termination, shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act 1996 (as amended). The seat of arbitration shall be Mumbai, Maharashtra, India. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement, or if no agreement is reached within 15 days, appointed by the Mumbai Centre for International Arbitration. The language of arbitration shall be English. The award shall be final and binding on both parties.
Injunctive relief: Notwithstanding the above, either party may seek interim injunctive relief or other emergency relief from the courts in Mumbai to prevent irreparable harm pending the outcome of arbitration.
Entire agreement: These Terms, together with the Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Big Market 360 Private Limited with respect to the Services and supersede all prior agreements, representations, and understandings.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision at any future time.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets, upon notice to you.
Notices: All legal notices to us must be sent by registered post or email with confirmed delivery to: [email protected] or Big Market 360 Private Limited, F211, B-wing, Express Zone Commercial Hub, Goregaon East, Mumbai – 400063, Maharashtra, India. We may send notices to your registered email address or through an in-platform notification.
Relationship: Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
Contact for legal matters:
Big Market 360 Private Limited — Easedesk
F211, B-wing, Express Zone Commercial Hub, Goregaon East, Mumbai – 400063, Maharashtra, India
Email: [email protected] | Billing: [email protected] | Support: [email protected]
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