Terms of service

In effect from 02-10-2026 · Big Market 360 Private Limited

1. 1. Who these terms are between

   These terms are an agreement between Big Market 360 Private Limited ("EaseDesk", "we") and the business that signs up for EaseDesk ("you"). The person who creates the account confirms that they are 18 or older and may accept these terms for the business.

   EaseDesk is business software. It is meant for businesses in India and is not a consumer service.

2. 2. Your account

   • Give correct details when you sign up, and keep them up to date.
   • Each person must have their own login. Do not share passwords.
   • You are responsible for what is done through your users’ logins, and for choosing who gets which role.
   • The Owner of the organisation controls it: users, roles, the plan, exporting the data and closing the account.
   • Tell us at once if you think an account has been used without permission.

3. 3. Free trial

   Every new business may use EaseDesk free for 14 days with up to 5 users. No card is needed. If you do not subscribe when the trial ends, your organisation becomes read-only: you can still see and export everything in it.

4. 4. Plans, prices and payment

   • The price is the one on the pricing page on the day you pay: today ₹490 a month for the first user and ₹290 a month for each additional user, billed yearly in advance, plus GST at 18%.
   • A Chartered Accountant login is free and is not counted as a user.
   • Users added during the year are charged only for the days left in your paid year. Amounts under ₹100 are not charged. A paid user can be passed to another person at any time.
   • Fewer users take effect at your next renewal.
   • You receive a GST invoice for every payment. Payments are made online through Razorpay, or by bank transfer where we agree it.
   • If we change our prices, the new price applies from your next renewal, and we tell you at least 30 days before it.

5. 5. Renewal, and what happens if you do not pay

   • We remind the Owner by email before the renewal date. Nothing is charged automatically: you renew by paying.
   • For 7 days after the renewal date everything keeps working.
   • After that the organisation is read-only until you renew. Nothing is hidden or deleted, and you can export your data.
   • An organisation that has been read-only for 90 days may be closed (see section 9).

6. 6. Refunds and cancellation

   Subscriptions are not refundable. You may stop renewing at any time. Only a payment made in error is returned. The full rules are in the refund and cancellation policy.

7. 7. Your data

   • Everything you and your users put into EaseDesk is yours. We claim no ownership of it.
   • You allow us to store, process, back up and display it only to run EaseDesk for you.
   • You may export any list or report to Excel or PDF at any time, and the Owner may ask for a full export of the organisation, even when the plan has lapsed.
   • You are responsible for having the right to keep the personal data of your customers, vendors and staff in EaseDesk. How we handle it for you is set out in the privacy policy and the data processing addendum.
   • Our staff open your organisation only to help you, in a session that has a stated reason, is limited in time, is shown in the app and is recorded in your audit log.

8. 8. Using EaseDesk properly

   You agree not to:

   • use EaseDesk for anything unlawful, or to issue false or fraudulent invoices;
   • send spam or bulk unsolicited email through it;
   • try to reach another organisation’s data, test or break our security, or overload the service;
   • copy, resell or build a competing product from EaseDesk;
   • upload anything you have no right to keep, or anything harmful such as malware.

   To protect email delivery for everyone, an organisation on the free trial can send a limited number of emails and invitations in a day. We may suspend an organisation that breaks this section, and we will tell the Owner why.

9. 9. Closing your account and deleting data

   • The Owner can close the organisation from Settings, confirmed by a code sent by email. A final export is made at closure.
   • After closure nobody can sign in. We keep the data for 90 days, during which the organisation can be reopened on request.
   • After 90 days the organisation’s data and files are deleted. Encrypted backups that still contain it age out within a year.
   • We keep what the law requires us to keep, such as the invoices we issued to you.

10. 10. GST and your own compliance

    EaseDesk calculates tax and prepares documents, files and return data from what you enter. You remain responsible for the correctness of your invoices, books and returns, for filing them on time, and for the government portal logins you use. EaseDesk is not tax, legal or accounting advice. Please have your Chartered Accountant review your returns.

11. 11. Other services EaseDesk works with

    EaseDesk relies on the services listed on the sub-processors page. If you connect your own accounts, such as Razorpay for collecting payments or your own email, your agreement with that provider governs that service, and its charges are yours.

12. 12. Availability and support

    • We work to keep EaseDesk available at all times and show its live state on the status page. We do not promise that it will never be interrupted.
    • Short periods of maintenance are needed to release improvements. The app shows a notice while one is under way.
    • Your data is backed up every night in encrypted form, and a backup is restored as a test every week.
    • Help is available by phone, WhatsApp and email at support@easedesk.com.
    • Features marked "Coming soon" are plans, not promises, and are not part of what you pay for until they are released.

13. 13. Our software

    EaseDesk, its software, design and name belong to Big Market 360 Private Limited. Your subscription gives you the right to use it for your own business while your plan is active. It does not transfer any ownership to you.

14. 14. Limits on liability

    • EaseDesk is provided as it is. We do not promise that it is free of errors or fit for a purpose we have not stated.
    • Neither of us is liable to the other for loss of profit, loss of business or any indirect loss.
    • Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim arose.
    • Nothing in these terms limits liability that the law does not allow to be limited.

15. 15. Changes to these terms

    We may change these terms as the product or the law changes. We will tell the Owner by email or in the app at least 30 days before a change that reduces your rights. Using EaseDesk after a change takes effect means you accept it.

16. 16. Law and disputes

    These terms are governed by the laws of India. The courts at Mumbai have jurisdiction. Before going to court, please write to our grievance officer, who acknowledges a complaint within 24 hours and resolves it within 15 days.

Big Market 360 Private Limited, F211, First Floor, Commercial Hub, B Wing, Express Zone, Goregaon East, Mumbai 400063. GSTIN 27AALCB4590L1Z4. Write to hello@easedesk.com.