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Fix problems logging in

If EaseDesk says Email or password is incorrect, click Forgot password?, enter your email, and set a new password with the 6-digit code EaseDesk emails you. You can also log in with an emailed code instead. For two-step codes, Google or a missing organisation, see the fixes below.

In EaseDesk: Log in to EaseDesk. Log in or start a free trial.

Steps

  1. 1 On the login page, click Forgot password?
  2. 2 Enter your Email and click Send code.
  3. 3 Open the email and type the 6-digit Code. It works for 10 minutes.
  4. 4 Enter a New password of at least 10 characters and click Set new password.
  5. 5 Log in with your email and the new password.

Causes and fixes

  • “Email or password is incorrect”. Check the email for typing mistakes, then reset your password with the steps above, or click Email me a code instead to log in with a code.
  • “The code is wrong or has expired”. Codes work for 10 minutes and only the latest one counts. After 5 wrong tries a code is locked: ask for a new one.
  • “Too many codes requested”. Wait an hour, then ask again.
  • Too many attempts in a short time. Logins are limited to 10 a minute. Wait a minute and try once more.
  • Your two-step code is refused. Check the time on your phone is set automatically, and enter the newest code. If you took more than 5 minutes, sign in again. Lost your phone? Click Use a recovery code instead; see Turn on two-step sign-in.
  • “No EaseDesk account uses that Google email”. Continue with Google works only when your Google email is the one on your EaseDesk account. Log in with your email instead.
  • Mobile number login says there is no account. The number must first be added under Account → Mobile number. Log in with your email once and add it.
  • You log in but your organisation is missing. Your access may have been disabled, or your invitation not yet accepted (links work for 7 days). Ask an Owner or Admin to enable you or invite you again. An organisation marked Suspended needs EaseDesk support.
  • A banner asks for a new password. Your organisation’s rules ask for a new password every so many days. Click Change password and set one that meets the rules shown.

When to contact support

Call or WhatsApp +91 91525 20552, or write to support@easedesk.com, if you have lost your phone and your recovery codes, if the only Owner has left, or if none of the fixes above work. Say which email you log in with and what the screen shows. Support will never ask for your password.

Questions

The code email has not arrived. What do I do?

Check your spam or promotions folder and wait a minute. You can ask for a new code once a minute and up to 5 times an hour; make sure you use the latest one.

Why am I logged out on my other devices?

Changing your password logs out your other devices, and resetting a forgotten password logs out every device. Log in again with the new password.

Can EaseDesk support tell me my password?

No. Nobody at EaseDesk can see or set your password. Use Forgot password? to choose a new one.

Still stuck? WhatsApp or call +91 91525 20552 or write to support@easedesk.com. Updated .