Troubleshooting

Can't log in — common causes and fixes

Forgot password, locked account, 2FA issues, OTP not received — what to do.

3 min read·Updated 2026-06-30

Quick answer

Most login issues are: wrong workspace, wrong password (use Forgot Password), account locked after too many failed attempts (Owner must unlock), or 2FA OTP not received (check spam / wait 60s and retry). For workspace not found, double-check your URL slug.

Forgot password

Click 'Forgot Password' on the login page. Enter your email — we send a reset link valid for 60 minutes.

Account locked

After 5 failed attempts, your account locks for security. Ask your Owner to unlock via Settings → Users → click your name → Unlock.

2FA OTP not received

Check spam. Wait 60s and click Resend. If still nothing, switch to backup codes (one of the 10 codes you saved at 2FA setup).

Workspace not found

Check your URL slug — it's case-sensitive. Find your workspace from the bookmarked URL or your invite email.

Frequently asked questions

What if the Owner is locked out?

Contact support — we have a process to verify identity and reset Owner accounts.

How long is my session valid?

30 days of inactivity. We extend the session on every request.

loginpassword2falocked

Troubleshooting

Blank screen after login — fix the redirect loop

Security & Privacy

Enable two-factor authentication (2FA) on Easedesk

Still have questions?

Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.

Contact support