Security & Privacy
Enable two-factor authentication (2FA) on Easedesk
Add an extra layer of security to your Easedesk account with TOTP-based 2FA using Google Authenticator, Authy or Microsoft Authenticator.
Quick answer
Open Settings → Security → Two-Factor Authentication → Enable. Scan the QR with your authenticator app, enter the 6-digit code to confirm, and download your 10 backup codes. Every future login asks for the 6-digit code after your password.
Step 1 — Pick an authenticator app
We recommend Google Authenticator, Microsoft Authenticator, Authy, or 1Password. They generate the rotating 6-digit codes.
Step 2 — Enable in Settings
Settings (gear icon) → Security → Two-Factor Authentication → Enable. A QR code appears.
Step 3 — Scan + confirm
Open your authenticator app → Add Account → Scan QR. Enter the 6-digit code shown in the app back in Easedesk to confirm.
Step 4 — Save backup codes
You'll get 10 single-use backup codes. Download as PDF or copy to a password manager. These let you log in if you lose your phone.
Future logins
After your password, Easedesk asks for the current 6-digit code from your authenticator app. Codes refresh every 30 seconds.
Frequently asked questions
What if I lose my phone?
What if I lose backup codes too?
Can I force 2FA for all users?
Does 2FA work for SSO users?
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Still have questions?
Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.
Contact support