Fix a blank screen after logging in
A blank or half-drawn screen after you log in is usually an old copy of EaseDesk kept by your browser, or a browser extension blocking it. Reload the page with Ctrl+Shift+R, try a private window, and check the service status page. If it continues, contact EaseDesk support.
Causes and fixes
- An old copy of the app. After EaseDesk is updated, your browser may still hold the previous version. Reload with Ctrl+Shift+R (on a Mac, Cmd+Shift+R), or close the tab and open EaseDesk again.
- A browser extension. Ad blockers, script blockers and some antivirus add-ons can stop the app from loading. Open EaseDesk in a private (incognito) window. If it works there, turn the extension off for EaseDesk.
- Cookies blocked. EaseDesk keeps you signed in with a cookie. If your browser blocks cookies for the site, you are sent back to the login page again and again. Allow cookies for EaseDesk.
- An out-of-date browser. Update your browser to its latest version and try again.
- A slow or broken connection. The page may still be loading. Check that other sites open, then reload.
- A service problem. Open the service status page to see whether the app, the database and background work are running.
Screens that are not errors
- Set up two-step sign-in: your organisation requires it. Set it up and the app opens; see Turn on two-step sign-in.
- You don’t have access to this page: your role does not include that screen. Ask an Owner or Admin to give your role access.
- A banner about maintenance: EaseDesk shows planned maintenance in the app with its start and end time in IST. Try again after it ends.
When to contact support
If none of these help, call or WhatsApp +91 91525 20552, or write to support@easedesk.com. Say which browser and device you use, the time it happened, and what the screen shows; a screenshot helps.
Questions
Will I lose my work if I reload?
No. Everything you saved is kept on EaseDesk's servers. Only an entry you had not saved yet is lost.
I see Something went wrong on this page. What does it mean?
That page hit an error while drawing. EaseDesk is told about it automatically. Click Reload to carry on; nothing you saved is lost. If the same page fails every time, tell support which page it was.
I see Choose an organisation or No organisations yet instead of my data. Why?
You belong to more than one organisation, so pick one; or your invitation has not been accepted yet, or your access was disabled. Ask an Owner or Admin of your organisation to invite you again.
Still stuck? WhatsApp or call +91 91525 20552 or write to support@easedesk.com. Updated .