Troubleshooting
Blank screen after login — fix the redirect loop
If you see a blank dashboard or ERR_TOO_MANY_REDIRECTS, your session cookie is stale. Hard-refresh to fix.
Quick answer
Stale session cookies after a deploy can cause a redirect loop or blank dashboard. Hard-refresh your browser (Ctrl + Shift + R on Windows/Linux, Cmd + Shift + R on Mac). If that doesn't work, clear cookies for easedesk.com or open an incognito window and log in again.
Symptom
You log in, see a flash of the dashboard, then a blank screen. Sometimes the browser shows ERR_TOO_MANY_REDIRECTS.
Root cause
When Easedesk deploys a new version, server-side sessions get invalidated. If your browser still has the old session cookie, the middleware sees 'logged in' but the layout sees 'not logged in' — they bounce you back and forth.
Fix
1. Hard-refresh: Ctrl + Shift + R (Cmd + Shift + R on Mac).
2. If still blank, clear cookies for easedesk.com (browser → Settings → Privacy → Cookies → easedesk.com → Remove).
3. As a last resort, open an Incognito/Private window and log in fresh.
Frequently asked questions
Why does this happen?
Do I lose data?
Is this happening to other tenants?
Related articles
Still have questions?
Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.
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