Close your organisation

As the Owner, open Settings → Your data, click Close organisation…, confirm, and enter the 6-digit code EaseDesk emails you. No one can sign in to it after that, a final export is emailed to the Owners, and your data is kept for 90 days before it is deleted for good.

In EaseDesk: Settings → Your data → Close this organisation. Log in or start a free trial.

Steps

1 Export your data first under Export your data, and download the ZIP.
2 Under Close this organisation, click Close organisation…
3 Optionally, tell EaseDesk why you are leaving, and tick that you understand no one can sign in after this.
4 Click Email me a code, and enter the 6-digit code from the email.
5 Click Close organisation. You are taken back to your list of organisations.

What happens when you close

Everyone in the organisation loses access at once, on the web and in the app.
A final export of all your data is prepared and its download link is emailed to the Owners. The link works for 7 days.
Your data is kept for 90 days. Within that time EaseDesk support can reopen the organisation if you change your mind.
After 90 days, every record and file of the organisation is deleted. EaseDesk keeps only what the law requires: its own invoices to you, and a record that the deletion happened. Copies in backups expire on their own schedule after that.

Who can close it

Only an Owner, and only from their own login: it cannot be done during a support session. The code goes to the email of the Owner who asks. If other people or other businesses still depend on the records, change the Owner instead of closing.

When a plan is not renewed

An organisation whose plan lapses becomes read-only, not closed: nothing is deleted, and you can see and export everything and renew at any time. If it stays read-only for 90 days, EaseDesk may close it, and the same 90 days of keeping your data then apply.

Questions

I closed it by mistake. Can I get it back?

Yes, within 90 days. Write to support@easedesk.com or call +91 91525 20552, and EaseDesk support can reopen it with all your data. After 90 days the data is deleted and cannot be recovered.

Will I get a refund for the rest of my paid year?

No. Payments already made for your plan are not refunded when you close.

I only want to stop one person using EaseDesk. Should I close the organisation?

No. Choose Disable access for that person under Settings → Team. Closing affects everyone in the organisation.

Still stuck? WhatsApp or call +91 91525 20552 or write to support@easedesk.com. Updated 28-09-2026.