Operations & ERP
Key Performance Indicator
KPI
Quantifiable measure used to evaluate progress against a strategic objective.
What it means
Common business KPIs: revenue growth, gross margin, customer acquisition cost, churn rate, DSO, inventory turnover, on-time delivery, NPS. KPIs should be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
How Easedesk handles Key Performance Indicator
Easedesk's dashboard module supports custom KPI tiles with drill-down to source data. Cross-module KPIs (e.g., revenue per employee combining HR and finance data) are configurable.
Related terms
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