Security & Privacy
Audit log in Easedesk — track every change
Easedesk records every action with user, IP, timestamp and resource. How to view, filter and export the audit log.
Quick answer
Settings → Audit Log shows every action across your workspace — create, edit, delete, approve, login. Filter by user, module, date range or risk level. Export to CSV for statutory audits. Logs are retained for the life of your workspace and cannot be deleted.
What gets logged
Every API write (create/edit/delete), every login, every permission change, every billing action, and every export. Read actions are not logged for noise reasons (configurable on Enterprise plans).
Filtering
Filter by user, module, action, date range, IP, or risk level (low / medium / high). The high-risk filter shows sensitive actions like permission grants, billing changes, and exports.
Exporting
Click Export → choose format (CSV / JSON). Each row includes: timestamp (Asia/Kolkata), user, IP, module, action, resource ID, before/after snapshot (for edits).
Retention
Logs are retained for the lifetime of your workspace. Cannot be deleted by any user — including the Owner — for audit integrity.
Frequently asked questions
Can I see what someone changed in an invoice?
Can I be alerted on high-risk actions?
Why is read activity not logged?
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Still have questions?
Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.
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