Bill customers at the counter (POS)
Open Counter (POS), enter the opening cash and click Open counter. Scan or search items, take cash, UPI or card (or a mix), and press F9 to complete the bill and print an 80mm receipt. At day end, count the cash and close the counter for the Z report.
In EaseDesk: Counter (POS). Log in or start a free trial.
Steps
- 1 Open Counter (POS) from the menu. Enter the Opening cash in the drawer and click Open counter.
- 2 Scan a barcode or type an item name in Scan or search items and press Enter. Use + and − to change the quantity of the selected line.
- 3 Enter what the customer pays in each mode, for example Cash received and UPI. Click All cash if they pay the whole bill in cash.
- 4 Press F9 or click Complete bill (F9). The bill gets its number and the change to give back shows on screen.
- 5 Print the 80mm receipt, or an A4 invoice if the customer asks for one.
- 6 At closing time, click Day end, enter the Cash counted in the drawer and click Close counter. Click Day-end report for the Z report.
What the day-end shows
The day end is worked out per counter session: sales and the number of bills, what came in by cash, UPI and card, returns and cash refunded, the opening cash, and the cash expected in the drawer. When you enter the cash you counted, EaseDesk shows whether it is short or in excess and records the difference in the Cash Short & Excess ledger when you close the counter. The Z report prints this for your records, and the Counter day-end summary report under Reports lists every session.
Where the money and the bills go
Each counter bill is numbered in its own POS series and posted to your books like an invoice, together with the payment it received. Stock goes down with every bill. Counter bills are listed under Sales → POS bills and are included in your GSTR-1. A part of the bill left unpaid can be put on credit to a named customer, who then owes it like any invoice.
Keyboard and hardware
The screen is built for speed: F2 to search, Enter to add, F8 to hold, F9 to complete. A USB or Bluetooth barcode scanner works as it types into the search box. Receipts print through the browser on an 80mm thermal printer; switch off Print the receipt after each bill if you only print on request.
Who can do it
Counter billing needs the counter permission in the person’s role. The Owner and Admins have it; give it to counter staff through a custom role under Settings → Roles. Issuing bills also needs the Owner’s email to be verified.
Questions
Do prices at the counter include GST?
Yes. Counter prices are tax-inclusive, like the MRP on the pack. EaseDesk works out the taxable value and GST from the price, and shows the GST included in the bill.
Can I bill a business customer with their GSTIN at the counter?
Yes. Find the customer by mobile, name or GSTIN before completing the bill. Without a customer, the bill is a sale to a walk-in customer in your branch's state.
How do I take back goods at the counter?
Click Return, enter the bill number and click Find, enter the returned quantity and choose how you give the money back (cash, UPI, card or credit on the customer's account). Click Save return. It is saved as a credit note against the bill and the goods go back into stock.
Can I keep a bill aside and serve the next customer?
Yes. Press F8 to hold the bill, then open Bills and click Resume when the customer is ready.
Still stuck? WhatsApp or call +91 91525 20552 or write to support@easedesk.com. Updated 28-09-2026.