Security & Privacy
Privacy policy summary — what data Easedesk collects and why
Plain-English summary of what data Easedesk collects, how we use it, and your rights under India's DPDP Act 2023.
Quick answer
Easedesk collects: account info (name, email, phone), tenant business data (invoices, customers, etc.), usage analytics, and crash logs. We use it to operate the service, send transactional emails, and improve the product. We never sell data. Full policy at /privacy.
What we collect
Account: name, email, mobile, company. Business data: everything you create in the ERP. Telemetry: page views (no PII), feature usage, crash logs. Network: IP, user-agent (for security).
How we use it
Operate the service. Send transactional emails (OTP, invoices, alerts). Investigate security incidents. Aggregate usage statistics for product improvement. Comply with legal requests (court orders only).
What we don't do
We never sell or rent your data. We don't use your business data to train AI models. We don't share with advertising networks.
Your rights (DPDP Act)
- •Right to access your data (Settings → Export Data)
- •Right to correction (edit your profile)
- •Right to deletion (cancel + 90-day grace + permanent delete)
- •Right to data portability (export as CSV/JSON)
- •Right to grievance redressal ([email protected])
Frequently asked questions
Do you use my data to train AI?
Where can I find the full policy?
Who is the Grievance Officer?
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Still have questions?
Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.
Contact support