Account & Billing
Payment failed — what to do
Common reasons Easedesk payments fail (card limit, expired card, UPI timeout) and how to fix and retry.
Quick answer
Most failures are: insufficient balance, daily card limit, expired card, or a one-off UPI timeout. Open Settings → Billing → Retry Payment. If it still fails, switch payment method or contact support.
Common causes
- •Insufficient balance / daily card limit hit
- •Expired card (we auto-prompt for new one)
- •UPI timeout (try again in 5 minutes)
- •Bank's fraud filter blocking international charges (we're an Indian merchant — rare but happens)
- •OTP not received (try a different mobile)
The retry process
When auto-payment fails, we retry on days 1, 3 and 7. Each attempt emails you. Settings → Billing also shows a Retry Now button.
Grace period
After 7 days of failed retries, your workspace enters a 14-day grace period. You can still log in and view data; new creates are blocked. After 21 total days, the workspace is suspended (data retained 90 more days).
Frequently asked questions
Will my data be deleted?
Can I pay manually with NEFT?
How do I update my saved card?
Related articles
Still have questions?
Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.
Contact support