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Fix a failed payment for your plan

If a payment for your EaseDesk plan fails, nothing is charged and nothing changes in your organisation. Open Settings → Plan and pay again, with another UPI app, card or bank if needed. If money left your account but the plan did not update, contact EaseDesk support with the payment ID.

In EaseDesk: Settings → Plan. Log in or start a free trial.

Steps

  1. 1 Open Settings → Plan and check the Status under Your plan.
  2. 2 For the yearly payment, click Pay again under Choose your plan or Renew.
  3. 3 For added users, find them under Users added this year and click Pay now next to Awaiting payment.
  4. 4 On Razorpay's page, try another method, such as a different UPI app, card or bank.
  5. 5 Come back to the Plan page and wait a moment while the payment is confirmed.

Why payments fail

A failed payment is decided by your bank, card issuer or UPI app, not by EaseDesk. Common reasons:

  • The UPI request was not approved in time, or the UPI app timed out.
  • The card is not enabled for online payments, or has hit its limit.
  • The bank’s net banking was down for a while.
  • The bank asked for an OTP or approval that was not completed.

What happens next

A failed attempt changes nothing: no users are added and your dates stay the same, so you can simply try again. EaseDesk is also told about failed payments, so support can help if it keeps happening.

If the renewal date passes without payment, the Plan page shows Renewal due and the date until which everything Works until. The Owners get a reminder email on day 3 of those 7 days. After that the organisation becomes read-only: you can still see and export everything, and pay from the Plan page.

Paying another way

If online payment keeps failing, or the Plan page says it is not available, contact EaseDesk to pay by bank transfer. The plan is updated when the money arrives. Call or WhatsApp +91 91525 20552, or write to support@easedesk.com.

Questions

Money was debited but my plan still shows unpaid. What do I do?

Wait a few minutes and reload the Plan page, as the confirmation from Razorpay can take a moment. If it still shows unpaid, write to support@easedesk.com with the payment ID from Razorpay's receipt, and EaseDesk records it for you.

Will my team lose access while I sort it out?

Not straight away. After the renewal date, everything keeps working for 7 days. Only after that does the organisation become read-only, and it returns to full use as soon as the payment is recorded.

I was charged twice. Will I get the money back?

Yes. EaseDesk does not refund subscriptions, but a payment made in error, such as a duplicate, is returned. Write to support@easedesk.com with both payment IDs.

Still stuck? WhatsApp or call +91 91525 20552 or write to support@easedesk.com. Updated .