Operations
Helpdesk in Easedesk — overview and key features
Learn what the Helpdesk module in Easedesk ERP does, who it's for, and how to resolve customer issues for your Indian business.
Quick answer
The Helpdesk module in Easedesk lets you resolve customer issues. Multi-channel intake, sla timers, and categories + assignment rules — all in one place, designed for Indian SMEs.
What is the Helpdesk module?
The Helpdesk module in Easedesk ERP is built for Indian businesses that need to resolve customer issues without juggling spreadsheets or stitching together multiple tools. It is part of Easedesk's 50+ module unified platform.
It is included in every Easedesk subscription (subject to plan availability) and works out-of-the-box with sensible Indian defaults — INR currency, April–March fiscal year, GST-aware pricing, and Indian compliance.
Key features
Helpdesk ships with the following capabilities:
- •Multi-channel intake
- •SLA timers
- •Categories + assignment rules
- •Knowledge base
Who should use it?
Teams that resolve customer issues regularly will get the most value. Common users include support agents, customer success and helpdesk teams.
Why teams choose Easedesk for this
Compared to standalone tools, Easedesk's Helpdesk module gives you:
- •First-response SLA
- •Higher CSAT
- •Searchable customer history
Permissions required
Access to Helpdesk is controlled by the Easedesk RBAC system. By default, the predefined roles that include access are typically Admin, Admin and the Viewer role (read-only). Owners can edit role permissions in Settings → Users & Roles.
Frequently asked questions
What does the Helpdesk module do in Easedesk?
Is Helpdesk included in my Easedesk plan?
Who can access Helpdesk?
Can Helpdesk be disabled if my team doesn't need it?
Where does Helpdesk data come from?
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