HR & Payroll
Shifts — common issues and fixes
Common problems and fixes for the Easedesk Shifts module — missing data, permission errors, blank lists, and broken automations.
Quick answer
Most Shifts issues fall into four buckets: missing permissions, stale browser cache after a deploy, department-scope filtering hiding records, or a downstream automation that hasn't yet run. Each has a quick fix below.
I can't see the Shifts menu item
Two possible causes. First, your role may not have the shifts.view permission — your Owner can grant it under Settings → Users & Roles. Second, the module may be disabled at the tenant level — Owners can re-enable it under Settings → Modules.
My list is empty even though I just created records
Most likely the Department Switcher at the top of the navbar is set to a specific department, and the records you created are scoped to a different one. Switch the selector to "All departments" (if your role allows) to see everything.
"You don't have permission" error
Each action in Shifts (view/create/edit/delete/approve/export) is checked separately. The error message tells you which permission is missing. Your Owner can grant it in Settings → Users & Roles → select your role → Permissions tab.
After a deploy, the page is blank
Hard-refresh your browser (Ctrl + Shift + R on Windows/Linux, Cmd + Shift + R on Mac). This clears the stale client-side bundle from before the deploy. If it still doesn't work, log out and back in.
Linked automations aren't firing
Easedesk runs some automations on a cron schedule (every few minutes). If you've just created a record, wait 1-2 minutes and check the Audit Log. If still nothing, the source record may be missing a required field — re-open it to confirm.
Still stuck?
Click the violet AI Assistant icon in the navbar — it has context about your tenant data and can walk you through diagnostics. Or contact support via the in-app help button.
Frequently asked questions
Why is the Shifts list empty?
Why can't I see the Shifts menu?
Why am I getting "permission denied" on shift actions?
The page is blank after a deploy — what do I do?
My data looks wrong — who do I talk to?
Related articles
Still have questions?
Use the AI Assistant inside Easedesk (it has access to your data), or reach our team.
Contact support