# Fix a blank screen after logging in

> A blank or half-drawn screen after you log in is usually an old copy of EaseDesk kept by your browser, or a browser extension blocking it. Reload the page with Ctrl+Shift+R, try a private window, and check the service status page. If it continues, contact EaseDesk support.

## Causes and fixes

- **An old copy of the app.** After EaseDesk is updated, your browser may still hold the previous
  version. Reload with **Ctrl+Shift+R** (on a Mac, **Cmd+Shift+R**), or close the tab and open
  EaseDesk again.
- **A browser extension.** Ad blockers, script blockers and some antivirus add-ons can stop the app
  from loading. Open EaseDesk in a private (incognito) window. If it works there, turn the extension
  off for EaseDesk.
- **Cookies blocked.** EaseDesk keeps you signed in with a cookie. If your browser blocks cookies for
  the site, you are sent back to the login page again and again. Allow cookies for EaseDesk.
- **An out-of-date browser.** Update your browser to its latest version and try again.
- **A slow or broken connection.** The page may still be loading. Check that other sites open, then
  reload.
- **A service problem.** Open the [service status](/status) page to see whether the app, the
  database and background work are running.

## Screens that are not errors

- **Set up two-step sign-in:** your organisation requires it. Set it up and the app opens; see
  [Turn on two-step sign-in](/help/security-privacy/two-factor-auth).
- **You don't have access to this page:** your role does not include that screen. Ask an Owner or
  Admin to give your role access.
- **A banner about maintenance:** EaseDesk shows planned maintenance in the app with its start and
  end time in IST. Try again after it ends.

## When to contact support

If none of these help, call or WhatsApp +91 91525 20552, or write to support@easedesk.com. Say
which browser and device you use, the time it happened, and what the screen shows; a screenshot
helps.

## Questions

### Will I lose my work if I reload?

No. Everything you saved is kept on EaseDesk's servers. Only an entry you had not saved yet is lost.

### I see Something went wrong on this page. What does it mean?

That page hit an error while drawing. EaseDesk is told about it automatically. Click Reload to carry on; nothing you saved is lost. If the same page fails every time, tell support which page it was.

### I see Choose an organisation or No organisations yet instead of my data. Why?

You belong to more than one organisation, so pick one; or your invitation has not been accepted yet, or your access was disabled. Ask an Owner or Admin of your organisation to invite you again.

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Source: https://www.easedesk.com/help/troubleshooting/blank-screen-after-login · Updated 2026-09-28 · EaseDesk