# Export all your data

> As the Owner, open Settings → Your data and click Prepare an export. EaseDesk builds one ZIP file with Excel files of your masters and registers, PDFs of every issued document, your files and every record, and emails the Owners a download link that works for 7 days.

In EaseDesk: Settings → Your data

## Steps

1. Open Settings → Your data.
2. Under Export your data, click Prepare an export.
3. Wait a few minutes while it shows Preparing. With many documents it takes longer; you can leave the page.
4. Open the email EaseDesk sends to the Owners and click the download link within 7 days.
5. Save the ZIP file somewhere safe, such as your own computer and a backup drive.

## What is in the ZIP

- **README.txt** explaining the contents.
- **Excel files** of your masters (customers, vendors, items and more) and your registers, with
  amounts in rupees and dates as DD-MM-YYYY.
- **PDFs** of every issued sales document, arranged by type and number.
- **Your files:** everything uploaded to EaseDesk.
- **Data files** in JSON, one for each kind of record, for moving to another system.

Passwords and security keys are never included.

## After you ask

The list on the page shows each export with its time and status: **Preparing**, **Emailed**,
**Failed** or **Link expired**. Once emailed, it shows when the link stops working and how many
times it has been downloaded. Each download is recorded in the
[audit log](/help/security-privacy/audit-log-overview). After 7 days the ZIP is deleted; prepare a new
one whenever you need it. Only one export can be prepared at a time.

The link is never shown in the app, only emailed, so check that the Owner's email address under
**Account** is current. If the email does not arrive, look in your spam folder, then write to
support@easedesk.com.

## When you close the organisation

Closing the organisation makes a final export automatically and emails it to the Owners. See
[Close your organisation](/help/security-privacy/close-your-organisation).

## Questions

### Can I export my data after my plan has lapsed?

Yes. A read-only organisation can always see and export everything, so you never lose access to your own records.

### I only need one list or report in Excel. Do I need the full export?

No. Export any list or report to Excel or PDF from its own screen at any time. The full export is for a complete copy of everything.

### Why can't an Admin see Your data?

A full export holds every record of the business, so only an Owner can ask for one, and the link goes only to the Owners by email.

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Source: https://www.easedesk.com/help/security-privacy/data-export · Updated 2026-09-28 · EaseDesk