# Change the Owner

> An Owner opens Settings → Team and picks Owner in the new person's Role column. Once the new Owner has verified their email, the old Owner can change their own role or disable their access. An organisation always keeps at least one active Owner.

In EaseDesk: Settings → Team

## Steps

1. If the new Owner is not in the organisation yet, invite them under Settings → Team and wait until they join.
2. As an Owner, open Settings → Team and choose Owner in the new person's Role column.
3. Ask the new Owner to open Account and verify their email with the emailed code.
4. In Settings → Plan, under Billing details, change the Email for EaseDesk invoices and the Contact name if they should change, and click Save.
5. Change your own role, for example to Admin, or choose Disable access from the menu at the end of your row if you are leaving.

## What the Owner can do that others cannot

The Owner role holds every permission. Some things are for Owners only:

- paying for EaseDesk, adding users and changing billing details on **Settings → Plan**;
- exporting all the organisation's data and closing the organisation, under **Settings → Your data**;
- reopening a closed financial year;
- giving or removing Owner access.

## Why order matters

EaseDesk never leaves an organisation without an active Owner. If you try to change the role of the
last Owner, or disable them, EaseDesk refuses with "The organisation needs at least one Owner". Make
the new Owner first, then change your own role.

Issuing documents, emailing them and inviting people need at least one active Owner with a verified
email. If the new Owner is the only one and has not verified yet, your team can still prepare drafts
but cannot issue or send them until they do.

## After the change

The change of role shows in the [audit log](/help/security-privacy/audit-log-overview). Your paid
users do not change: an Owner counts as one user like anyone else. If you are handing over because
you are selling or closing the business, the new Owner can take a full copy of the data first; see
[Export all your data](/help/security-privacy/data-export).

## Questions

### Can an organisation have more than one Owner?

Yes. Every Owner has full access, and every Owner gets the plan reminders, data export links and other notices meant for Owners.

### The only Owner has left and nobody can change roles. What now?

Write to support@easedesk.com or call +91 91525 20552. EaseDesk support can make an active member the Owner after that person confirms who they are with a code sent to their email. The change is recorded in your audit log and the person is told by email.

### Can an Admin make someone the Owner?

No. Only an Owner can give or remove Owner access, or invite someone as an Owner.

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Source: https://www.easedesk.com/help/account-billing/transfer-ownership · Updated 2026-09-28 · EaseDesk