---
title: "Grievance officer · EaseDesk"
description: "EaseDesk's grievance officer, Sumit Kumar (grievance@easedesk.com): complaints, questions about your personal data, and your rights under the DPDP Act."
url: https://www.easedesk.com/grievance-officer
---

# Grievance officer

For a complaint about the EaseDesk service, a question about how your personal data is handled, or to use your rights under the Digital Personal Data Protection Act, 2023, write to our grievance officer.

Name

Sumit Kumar

Email

[grievance@easedesk.com](mailto:grievance@easedesk.com)

Company

Big Market 360 Private Limited

Address

F211, First Floor, Commercial Hub, B Wing, Express Zone, Goregaon East, Mumbai 400063

## What you can ask for

-   A summary of the personal data EaseDesk holds about you, what it is used for, and who it has been shared with.
-   Your personal data corrected, completed or brought up to date.
-   Your personal data erased (for your whole account, see [Delete your account](https://www.easedesk.com/delete-account)).
-   Your consent withdrawn, for anything EaseDesk asked your consent for.
-   Someone named to use these rights for you if you die or become unable to: give their name and email address.
-   A complaint looked into, about the service or about your personal data.

## How to write

Write from the email address you sign in with, or give your login email and mobile number, so that we can find you. Say what you are asking for, and for a complaint, your business name and what happened. We may ask you to confirm that the request is yours. There is no charge.

## When you hear back

-   Every message is acknowledged within 24 hours.
-   A complaint is resolved within 15 days.
-   A request about your personal data is answered within 30 days.

If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

## Your details in a business’s records

If a business that uses EaseDesk keeps your details (as its customer, vendor or employee), that business decides what it keeps; please ask it first. If you write to us, we pass your request to the business within 7 days and tell you that we have.

How EaseDesk handles personal data is in the [privacy notice](https://www.easedesk.com/privacy).